COVID-19 Guidance
All New Yorkers must stay home as much as possible. It is
especially important to stay home if you have been diagnosed with
COVID-19 or have symptoms of COVID-19. It is important to
monitor your health and get care for COVID-19 and other health
conditions when you need it. Go to an emergency room or call 911
if you have:
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Trouble breathing
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Persistent pain or pressure in your abdomen or chest
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New confusion or inability to stay awake
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Blue lips or face
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Severe or persistent vomiting or diarrhea
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Any other emergency condition
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If you have health concerns that are not an emergency, call your healthcare provider.
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Call 311 to find a doctor if you don’t have one.
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Care is available regardless of immigration status or ability to pay.
Face coverings: All New Yorkers must wear a face covering when they leave home and cannot maintain at least 6 feet of distance from others. A face covering is any well-secured paper or cloth (such as a scarf or bandana) that covers your nose and mouth.
COVID-19 testing:
To receive a test for COVID-19 visit https://www.nychealthandhospitals.org/covid-19-testing-sites-for-high-risk-patients/ or call 1-844-NYC-4NYC to find a site in your borough.
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Visit: www.nyc.gov/coronavirus for more information. For real-time updates, text “COVID” to 692-692. Message and data rates may apply.
FINANCIAL SUPPORT
ACCESS NYC to identify the benefits that you are eligible for
and apply for them: There are over 30 programs you or your family may
be eligible for regardless of immigration status and even if you are already receiving benefits or have a job.
Call 718-557-1399 or visit https://access.nyc.gov/
NYS temporary and disability assistance hotline:1-800-342-3009. File for unemployment: 1-888-209-8124 or
Request burial assistance: 718-473-8310 on Wednesdays 9am-5pm, https://www1.nyc.gov/site/hra/help/burial-assistance.page
Request a remote learning device from your child’s school: https://www.schools.nyc.gov/learn-at-home/ipad-distribution
Free one-on-one financial counseling:
Eviction prevention: Free legal services for certain low-income persons in need of assistance. Call 212-577-3300 or visit
Job opportunities: NYC is hiring! We are looking for contact tracers, hospital staff and more to help respond to the COVID-19
pandemic. To apply, please visit:
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NYC Jobs: https://www1.nyc.gov/jobs/index.page
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Health + Hospitals: https://employment.nychhc.org/welcome.html
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Fund for Public Health: https://fphnyc.org/about/careers/
HEALTH CARE
Emergencies of any type: 911
Non-emergencies: 1-844-NYC-4NY
CCOVID-19 or other health needs, call:
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Your doctor
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The primary care site above
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1-844-NYC-4NYC.
Telehealth and in-person care available.
Mental health: NYC Well operates 24/7
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Text: WELL to 65173
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Call: 1-888-NYC-WELL (1-888-692-9355)
Help paying for medicine:
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New York Rx Card: 877-321-6755 https://newyorkrxcard.com/
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NeedyMeds: 800-503-6897 https://www.needymeds.org/ (English, Spanish)
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RxAssist: https://www.rxassist.org/
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American Diabetes Association: https://insulinhelp.org
Tele-urgent care 24/7:
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CityMD offers urgent care via telehealth 24/7.
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Confirm insurance coverage here: https://www.citymd.com/virtualcare
LGBTQ medical and mental health services:
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Visit the NYC ACS Guide to Coping Through COVID-19, which lists services for the LGBTQ populations.
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https://www1.nyc.gov/site/acs/about/covidhelp.page
Health insurance: Enrollment until May 15
Healthcare sites open during COVID-19:
Search for other sites near you at http://www.hitesite.org/
CIVIC ENGAGEMENT
District office of your City Council member: You can get
additional help by getting in touch with the office of your City
Councilmember.
Find yours here: https://council.nyc.gov/districts/
Fill out your census:
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Visit https://my2020census.gov/ on your phone or computer.
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Call 1-844-330-2020, or mail in the paper form if you receive one. Count EVERYONE you live with to get your fair share, including short-term and temporary guests, all children, people not born in the US, family members, friends, roommates, or partners living off-lease.
Absentee ballot to vote by mail: If you need one, you can now request an absentee ballot by mail, phone, fax, email, and via a fillable online form. Visit https://vote.nyc/page/absentee-voting to request yours.
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ADDITIONAL FOOD RESOURCES
Additional Food Resources For all types of food assistance:​
Emergency food assistance: 1-866-888-8777 or 311 Hunger hot-line: 1-866-3-HUNGRY or 1-877-8-HAMBRE
SNAP/Food stamps: 718-557-1399 or visit www.access.nyc.gov/ to find out if you are eligible and enroll
Neighborhood food guides: https://www.nycfoodpolicy.org/coronavirus-nyc-food-reports/
Other Resources
Resources for Immigrant Communities:
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Visit the COVID-19resource guide for immigrants www.nyc.gov/immigrants/coronavirus.
If you have questions about immigration or how to access City services:
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Call the MOIA hotline at 212-788-7654, Monday to Friday from 9am to 5pm
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or email askMOIA@cityhall.nyc.gov
Domestic Violence Hotline:
For help with safety planning, legal help, or help in connecting to law enforcement,
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call our 24-hour Domestic Violence Hotline at 1-800-621-4673
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or https://www1.nyc.gov/site/ocdv/get-help/covid-19-update page